In addition to the surcharges for standard times, the surcharge rates also play a decisive role as a benchmark indicator. From countless projects, we can provide appropriate key figures for location determination and realistic targets for a wide range of industries.
Similar to the time recording, we also use the results of the distribution time studies to optimize the processes. The differentiated consideration of the different shares of the distribution times (a professional recording is required) gives information about the process security and necessary measures. If the share for business calls is very high, one can assume that the process is not yet secure. Training courses, work instructions and workshops with the employees involved, for example, can help here. We continuously develop these measures together with our clients.