As a rule, the increase in the level of service is directly dependent on sales costs. Short delivery times require sufficient stock, which in turn increases the capital commitment. Delivery reliability requires intelligent system support and enough capacity to process orders. This means high system and personnel costs. Delivery quality is tied to qualified personnel, appropriate packaging material, transport protection, QA measures and seamless shipment tracking. Increased personnel, material and process costs cannot be avoided.
Usually, the savings potential in this area of logistics is pleasing. Even small changes in the process result in considerable savings, as the number of orders is often higher compared to production orders and therefore have a higher multiplier.